We asked our colleagues what it means to them to be Completely Customer Focused.
Watch the video below to find out what they said.
We're striving to be Completely Customer Focused - so that we're always your number one choice when it comes to choosing a building materials distributor
What is Completely Customer Focused?
It’s what we stand for! - Completely Customer Focused. Our goal is to be number one in the industry for customer service, ensuring we provide all of our customers with the support they need to get the job done. That’s why we’ve partnered with our key suppliers Armstrong, British Gypsum, Celotex, Knauf Drywall, Knauf Insulation, Rockwool and Weber to make our goal a reality.
When it comes to customer service, we understand there’s three key areas that we need to work on to improve our overall service to customers:
All of the products you need to complete a project, available from stock and ready for nationwide delivery
Deliveries you can depend on
41 branches with over 334 vehicles ready to deliver direct to your yard or site across the UK
Service and advice you can trust
Technical support in-branch, online or on-site from a friendly team who knows the industry and wants to help you succeed
What are we doing to be Completely Customer Focused?
We’re constantly looking at how we can improve our customer service, which is why we’ve committed to a national training initiative for our sales colleagues to upskill them at every level. Find your local branch today.
While we’ve also re-launched the CCF website to empower our customers to view detailed product information, request a quote and even pay their invoices online - from their mobile, tablet or desktop, anytime of the day that suits them. Log in or activate your online account now.
Additionally, as a business we have also shown commitment to maintaining quality customer service through certification to the ISO 9001 standard. This proves consistent and quality service when it comes to meeting our customer's requirements. View our certifications here. We'd love to hear from you, click here to complete our customer feedback form.
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