We asked our colleagues what it means to them to be Completely Customer Focused
Watch the video below to find out what they said...

 

 

 

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We're striving to be Completely Customer Focused - so that we're always your
number one choice when it comes to choosing a building materials distributor.



WHAT IS COMPLETELY CUSTOMER FOCUSED?



It's what we stand for! - Completely Customer Focused. Our goal is to be number one
in the industry for customer service, ensuring we provide all of our customers with the
support they need to get the job done. That's why we've partnered with our key suppliers
Armstrong, British Gypsum, Celotex, Knauf Drywall, Knauf Insulation, Rockwool and
Weber to make our goal a reality.





When it comes to customer service, we understand there's three key areas
that we need to work on to improve our overall service to customers:



COMPREHENSIVE
PRODUCT RANGE

All of the products you need to
complete a project, available from
stock and ready for nationwide
delivery.


DELIVERIES YOU
CAN DEPEND ON

42 branches with over 344 vehicles
ready to deliver direct to your yard
or site across the UK.


SERVICE AND ADVICE
YOU CAN TRUST

Technical support in-branch, online
or on-site from a friendly team who
knows the industry and wants to
help to succeed.

WHAT ARE WE DOING TO BE COMPLETELY
CUSTOMER FOCUSED?



Training Initiatives


We're constantly looking at how we can improve our customer
service, which is why we've committed to a national training
initiative for our sales colleagues to upskill them at every level.

Find your local branch today.


Branch Locator

Online Account Management


While we've re-launched the CCF website to empower our
customers to view detailed product information, request a quote and even pay their invoices online - from their mobile, tablet or desktop, anytime of the day that suits them.

Log in or activate your online account now.


Log inActivate Account

Quality Control


Additionally, as a business we have also shown commitment to
maintaining quality customer service through certification to the
ISO 9001 standard. This proves consistent and quality service
when it comes to meeting our customer's requirements.


View our certifications here. We'd love to hear from you, click here to complete our customer feedback form.

 

 

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