CCF News

A Day in the Life of CCF Liverpool

February 24th 2022

We recently caught up with our colleagues at CCF Liverpool to further understand what it truly means to be Completely Customer Focused and how they continue to offer the best service possible to all of their customers. In the video below, our Liverpool colleagues provide insight into how each role within the team is essential in the running of a successful branch.

When we spoke with Branch Manager, Michael Reeves, and his team, they gave a fantastic insight into how they are always striving to support customers and have them at the centre of everything they do. This is backed up by our newly-formed Technical Team who are on hand to support with product recommendations and more specific technical enquiries such as U-Value calculations.

Our Delivery Management System was also a popular topic within the branch with colleagues showcasing the benefit of the service which provides customers with live-tracking for their CCF deliveries and text message notifications when our lorry is 20 minutes away from the customer’s site. Our Liverpool colleagues felt it was a fantastic addition to our delivery service and shows our ambition to innovate in the industry.

Watch the video below to meet the team in full and visit CCF Liverpool today to receive the fast, friendly and reliable service they are known for.