Customer Focused CCF Branch Format Revealed
Posted on June 26, 2015 by CCF
We’ve reinvented the traditional trade counter model by putting the customer at the centre of the design, with an emphasis on unrivalled product choice, availability, and expert ‘know-how’, to deliver an even higher quality and more efficient experience.
The bespoke design of the new branches makes it easy for time-pressed customers to get in and out of the branch, with everything they need, as quickly as possible.
The first new format branch in Northampton is backed by a 40,000 sq ft warehouse, installed with high-rise racking that has increased product availability by 30%. Plus, a specially trained team is always on-hand to provide expert ‘know-how’ and product advice whenever it is needed. To complete the package, a specialist fleet of Urban Artic lorries and 26 tonne ‘Euro 6’ trucks meet the demand for reliable on-site deliveries.
Steve Quarrington, Regional Director at CCF, said: “The whole Northampton team is excited to be the first branch offering this completely new customer focussed format. We believe it will truly allow us to set a new industry-standard of customer service. We will be rolling the format out to more branches throughout 2015.
“Our focus through these new branches is to maximise the provision of technical support and to make each customer visit as valuable as possible by offering an extended collection of products, including exclusive Tradeline drywall solutions and Sektor glazing and partitioning systems.”
Visit CCF Northampton at Brackmills Industrial Estate, Redbourne Park, Units 3 & 4, Liliput Road, Northampton, NN4 7DT or call 01604 825800. CCF East Manchester is located at Margaret Street, Ashton-Under-Lyne, Greater Manchester, OL7 0QQ. Call the branch on 0161 330 4639.