Introducing Your Dedicated Insulation Sales Team
Posted on March 27, 2015 by CCF
Since 2013 CCF has been growing its dedicated insulation sales team to offer you a tailored and dedicated service. We interviewed Sales Director Martyn Rolfe to discover exactly how his team can help you.
How has your team changed following recent investment?
“The strength and capacity of the insulation sales team has continued to increase and there was further investment in 2014 so that we were ready to take our insulation offering to the next level this year.
“We have now grown to a team of nine who are out on the road talking to customers face-to-face, whilst six sit centrally to field technical questions via our dedicated telephone hotline.
“With insulation champions now in each branch, our sales team are working hard to stay in close contact, sharing expertise and providing a consolidated effort when sourcing the best solution for each customer.”
How do CCF customers benefit from the external sales team?
“Having the team out on the road and providing national coverage makes it easier for us to reach those who need technical support whilst connecting them with their nearby insulation champions. This makes it simple for customers to get what they need, as quickly as possible. It also reduces pressure on the branch and gives them the freedom to spend more time with those coming in to the trade counter.
“Their role is to also support customers in specialist areas who benefit from a single contact who can provide expert advice – for instance, attic insulation contractors, OEM contractors, brick work subcontractors, and flat roofers.
“They also work with larger framework agreements to apply their product and pricing knowledge, whilst being able to access products outside of the stocked ranges through our links with the wider Travis Perkins Group.”
What can customers expect when they phone the insulation hotline?
“The team taking the calls have been hand-picked for their vast product and industry experience. They not only work with large housing developers and customers to ensure a consistently high-level of service, but are available to all customers to answer any technical, product, or application enquiries.”
So, what sets the CCF insulation sales team and service apart?
“The incredibly large resource of expertise that we offer both on the road and centrally is key to what makes us different. We are the only distributor to provide truly national coverage when it comes to our insulation service, which allows us to provide the right offering to all customers, in any location.
“Backed by our investment in stock availability and choice, the creation of insulation champions in branch, and the option to access wider solutions from the Travis Perkins Group, we are unrivalled in what we can offer.”
Call the CCF insulation sales team directly on 0844 892 2563.